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Is it Time for a Refresher?

Posted on September 20th, 2017

Is it Time for a Refresher?

We all need to refresh our skills from time to time. It might be to simply remind us of what we do well but also some potential bad habits we may have got into, or to re-inspire ourselves to the importance of effective leadership and customer service excellence.

Mulady Solutions has many years in-depth experience of the leadership and customer service environments across a range of industry sectors, and an enviable track-record in delivering business building results.

To refresh and inspire your skills and those of your greatest asset, your people, Mulady Solutions has designed two modules.

‘Inspiring your People’ – maximum of 8 participants

  • Understanding different leadership styles and the personalities in your team
  • Being able to provide positive and constructive feedback
  • Using the communication pyramid to analyse relationships both within your organisation and with the people you manage
  • Defining the difference between intrinsic and extrinsic motivators and utilising them to motivate yourself and others
  • Have an action plan to take back to the workplace

Benefits of the training:

  • Engaged employees – lower turnover
  • Increased productivity from your staff
  • Reduced workplace conflict
  • Greater profitability

‘Mulady Solutions have helped both our companies with excellent courses specifically tailored to our needs. Annie is totally professional and committed to fully understanding the underlying requirements of our demanding business. As a result, attendees were able relate to the highly relevant course content immediately. We have had several courses the results of which have been outstanding and the investment has been repaid many times over.’
Colin Francis – MD Europa Care Ltd and Pembroke Care Ltd.

‘Inspiring your Service’ – maximum of 10 participants

  • What excellent service looks and sounds like – ascertaining the areas which are working well and those that need to be improved in your business
  • ‘MOI’ – Moments of Impact
  • Confident, constructive and effective communication
  • It isn’t what you say, it is the way that you say it
  • ‘Tragic’ and ‘Magic’ vocabulary and tone
  • Questioning to understand
  • Listening to learn
  • Dealing with difficult people and situations – focusing not only on the skills required but also empowering staff to do the very best they can and feel good about it
  • Have an action plan to take back to the workplace

Benefits of the training:

  • Improved customer experience – loyal advocates and thereby increased profitability
  • Confident employees – equals confident customers
  • Increased customer retention
  • Competitive advantage – particularly when service is the only differentiator

“Annie’s enthusiasm and professionalism made the Putting Confidence in your Service training sessions attended by the whole Moor Hall team enjoyable and fun whilst helping the team learn new skills and techniques in customer care. The objectives set for these sessions were met and indeed exceeded. I would happily recommend Annie and hope that we will be booking her again for further training”
Claire Pearce, Corporate Business Manager – Moor Hall Conference Centre.

We have designed these courses to be run in one of two ways:
One-day – an in-depth workshop and with thorough practice of skills = £950.00 plus travel costs only.
Half-day – designed to meet the objectives whilst appreciating the business operational needs = £500.00 plus travel costs only.

For further information on these courses or to discuss your specific training and development needs, please contact Annie Mulady on

T: 01628 475988
E: annie@muladysolutions.co.uk
W: www.muladysolutions.co.uk

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