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‘Inspiring Confidence’ Workshops

Posted on March 22nd, 2017

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  • Are you positive that your customers consistently receive excellent service?
  • Are you sure that all your staff are up for the challenge of service excellence?
  • Are you confident that all your staff are inspired and understand what excellent service looks and sounds like?

If you are unsure of any of the above, Mulady Solutions Ltd can help you.

Whether you are a business to business or business to consumer organisation, at a time convenient to you, and for only £145.00, we can provide a 1 hour session for your staff packed with practical advice and interactive exercises including:

  • Re-inspiring passion
  • Getting out of any bad habits
  • Providing consistently good service
  • The cloak of excellent service/first impressions
  • The impact of body language/tone and using positive language
  • Identifying buying signals
  • Up and cross selling opportunities

“Annie recently ran a workshop for myself and 3 of my team. Annie’s workshop helped the team rethink the customer service strategies we are currently using. Her approach got us to put ourselves into the shoes of the customer and think creatively about what we can improve upon.

Annie, I just wanted to say a huge thank you for the training you did with the team who really enjoyed how interactive the session was, giving them a chance to discuss their observations and experiences. Since the session the team has been constantly observing each other, providing feedback and discussing ways we can improve further. It has really got the team actively considering every customer service interaction, so thank you!

I would recommend Annie’s training as a way to look at your business from a new perspective.”

Aimee – Celebrations Party Shop, Marlow

For further information contact Annie Mulady on:

Tel: 01628 475988