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Exclusive offer to Chamber member, Annie Mulady, has a long-held belief that service is the key differentiator between businesses. Given that two-thirds of customer complaints are about people and service issues, not the actual product, all staff should be trained, empowered and have the tools for the ultimate customer service experience. Mulady Solutions enable organisations to achieve this. Would you like to increase your company's? Profitability - by providing excellent service and identifying all up/cross selling opportunities with your customers Brand value - by making your customers loyal advocates of your business Customer confidence - by giving your employees confidence Productivity - by ensuring your people are working efficiently and effectively
A free consultation offers you advice on: The current situation - including skills levels, service indicators and behaviours displayed Where you want to be - what you want to achieve and what this would look like How to get where you want to be - a proposal outlining recommendations
The benefits for you: Fully tailored solutions to meet your business needs - increasing your ROI Training aligned to your business and/or industry - engaging the participants Free post training assessment - to ensure bedding in of learning and skills Activity based training learning - delivered by trainers with over 20 years customer service experience
For further information and to arrange a free customer service consultation - Visit: http://www.muladysolutions.co.uk/ Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Call: 01628 475988
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