Duncan & Bailey-Kennedy are a Commercial Property Practice based in Marlow and High Wycombe, dealing with all aspects of commercial property. 2009 was a challenging year for us all, but Marlow seems to have weathered the storm comparatively well, certainly on the retail front.

 

Marlow High Street started 2009 looking a little bleak, with at least 14 vacant units in the town at one point. As Easter passed we started to see a upturn in retail enquiries, and over the course of the next 6-9 months we completed the vast majority of retail lettings in the town centre, such as, JoJo Maman Bebe, Fenn Wright Manson, Phase Eight, Bradley Fine Jewellery with Links of London and Pandora, Wycombe District Council (relocating Tourist Information and new Post Office), J Wellington Jewellers, Boho, Word Processing Solutions and Woodstock of Ascot. There are a couple of exciting new occupiers in the pipeline, so watch out for some new retailers soon!

 

In 2009 we were also very active in the industrial sector, having sold or let over 50,000 sq ft of premises in Marlow alone, in a number of separate transactions on the Globe Park Estate, Rose Industrial Estate and Thames Industrial Estate.

 

The office market was particularly quiet during the year, being the hardest hit sector of all. However, we did see some notable transactions. 9,000 sq ft was let at Liston Exchange, the new office development to the rear of Liston Court. This was in two separate transactions, to a Pharmaceutical, and IT/Telecoms company.

 

Duncan & Bailey-Kennedy was the number one locally based firm for office lettings in the year to Sept 2009, with more lettings than both second and third locally based agents combined, according to Co-Star research figures.

 

We have offices in both Marlow and High Wycombe and specialise in all aspects of commercial property such as property disposals and acquisitions, together with rent reviews, lease renewals and businesses rates advice. We also have a dedicated management department covering a wide geographical area.

 

We have proved particularly strong in the retail, investment and development markets, and feel that 2010 will be exciting year in this respect.

 

If you would like any further details on the services we offer please do not hesitate to contact us on 01628 484343/ This e-mail address is being protected from spambots. You need JavaScript enabled to view it or check our website at www.dbk.co.uk

Mulady Solutions helping businesses prosper

Now in its third year of trading, Mulady Solutions has been helping companies develop and improve the performance and understanding of customer service and leadership, for employees, teams and management.

Annie Mulady, founder and director of Mulady Solutions, has over 20 years experience in sales and service and tells us “Despite the current climate, there has been significant interest from companies in addressing the issue of customer service and this has been across a variance of sectors ranging from property to aviation and the leisure industry. I initially set up the business to focus solely on providing training and development, but over the last two years I have been commissioned to also research the critical factors customers and prospective customers look for when choosing a supplier of their product or service.”

Annie says “I continue to monitor the complacency of companies who do not focus on service as a vital part of their offering. In the UK we continually hear stories of customers experiencing a bad time. Poor service skills, either over the telephone or face-to-face, are evident across a range of businesses and I believe this is due to a basic lack of understanding of what customers expectations are, and what good customer service actually looks and sounds like.”

Below are some quotes from Mulady Solutions clients:

 ‘We would like to thank you for your training days. The initial feedback from the attendees was very positive and they enjoyed it very much. The proof of a good course, I believe, is that the subject matter is not only understood but implemented to become habit forming. This has certainly been the case with your course. I am pleased to announce that Assured Future had its best month in December last year and I put a lot of this down to the fact that communications and customer services have improved greatly since your visit. It certainly is not due to the climate!!! Assured Future would recommend you to any business, especially in times of hardship. When the going gets tough the tough get going, however they all need to go in the same direction for it to work. Your course has communicated the power of teamwork. Thank you once again.’

The work you did has greatly assisted FCM in taking full advantage of our EXOR accreditation. The report you produced was an excellent appraisal and has proved to be invaluable. Once again many thanks and we very much look forward to working with Mulady Solutions again in the future’ Francis Murray – Director -
Fox Curtis Murray

For further information :

Web : www.muladysolutions.co.uk