Mulady Solutions - Helping Businesses Prosper - 21st March 2009

Now in its third year of trading, Mulady Solutions has been helping companies develop and improve the performance and understanding of customer service and leadership, for employees, teams and management.

Annie Mulady, founder and director of Mulady Solutions, has over 20 years experience in sales and service and tells us "Despite the current climate, there has been significant interest from companies in addressing the issue of customer service and this has been across a variance of sectors ranging from property to aviation and the leisure industry. I initially set up the business to focus solely on providing training and development, but over the last two years I have been commissioned to also research the critical factors customers and prospective customers look for when choosing a supplier of their product or service."

Annie says "I continue to monitor the complacency of companies who do not focus on service as a vital part of their offering. In the UK we continually hear stories of customers experiencing a bad time. Poor service skills, either over the telephone or face-to-face, are evident across a range of businesses and I believe this is due to a basic lack of understanding of what customers expectations are, and what good customer service actually looks and sounds like."

Below are some quotes from Mulady Solutions clients:

"We would like to thank you for your training days. The initial feedback from the attendees was very positive and they enjoyed it very much. The proof of a good course, I believe, is that the subject matter is not only understood but implemented to become habit forming. This has certainly been the case with your course. I am pleased to announce that Assured Future had its best month in December last year and I put a lot of this down to the fact that communications and customer services have improved greatly since your visit. It certainly is not due to the climate!!! Assured Future would recommend you to any business, especially in times of hardship. When the going gets tough the tough get going, however they all need to go in the same direction for it to work. Your course has communicated the power of teamwork. Thank you once again."

The work you did has greatly assisted FCM in taking full advantage of our EXOR accreditation. The report you produced was an excellent appraisal and has proved to be invaluable. Once again many thanks and we very much look forward to working with Mulady Solutions again in the future " Francis Murray " Director -
Fox Curtis Murray

For further information :

Web : www.muladysolutions.co.uk